Home Emergency Assistance

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If you already have this cover as part of your policy with Cornhill Direct and you need to request emergency help, call Home Emergency Assistance on 0800 587 9810. Please have your policy number to hand if at all possible.

When things go wrong in the home, it's not just a question of who's going to pay for the damage. If you're left without electricity, or heating, or running water, there's also the question of how you'll cope then and there.

That's where home emergency assistance comes in. Home emergency assistance can provide you with help you need, when you need it, to get your household up and running again as soon as possible.

When you buy home emergency assistance through Cornhill Direct, you get:

help in the case of breakdown of electricity supply or heating
help should the hot water or plumbing break down causing water damage inside your home
assistance that's available 24 hours a day, 7 days a week, 365 days a year
cover of up to £250 per claim towards cost of labour, parts and material

This additional cover is available to our home contents policyholders for just £30 a year. Existing customers can find out more by speaking to our customer services team on 0844 3914 108*. If you do not yet have a home contents insurance policy with Cornhill Direct, you can get an online quote here.

It's mid-afternoon on Christmas eve. The family is due to arrive, tomorrow's roast is ready to go into the oven.

Suddenly there's a smell of burning, which can't yet be the turkey. Then the TV and lights go out. Going to the hallway, you find that it's full of smoke, and the fusebox is making crackling noises.

You close the door, get out of the house and call the fire brigade, who arrive within minutes. They make the fusebox safe and confirm that you can re-enter the house – but you still have no power and a houseful of guests due to arrive before the evening.

Because you have Cornhill Direct's home emergency assistance, you call the helpline and they arrange for an electrician to come out. He is able to repair the fusebox and restore the electricity supply, meaning that you don't have to cancel Christmas.

And because the electrician's callout fee, labour and parts total less than £250, Cornhill Direct's policy covers the cost – which means you can enjoy the holidays without worrying how much you've had to spend.

For illustrative purposes.

Terms and conditions apply.
*Lines are open 8am-8pm Monday to Friday, 9am-3pm Saturday. Calls may be recorded and monitored.

Home Emergency Assistance is underwritten by ELVIA Travel Insurance International NV and administered by Mondial Assistance (UK) Limited. ELVIA Travel Insurance International NV and Mondial Assistance (UK) Limited are not part of the Allianz (UK) Group.

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Call us on:

0800 32 888 31

quoting INT06

Lines are open 8am - 8pm Monday to Friday and 9am - 3pm Saturday.

We may not be able to quote in all circumstances.
Calls may be recorded and monitored.